An admission inbox that answers itself — and follows up.

In minutes, not days — including overnight and through weekends. The agent reads the question as written, pulls the answer from your own admission knowledge base, and sends a written reply with the right form or payment link attached. The applicant who emailed at 11 PM has an answer before your team opens the inbox.

They do different jobs, and both run. The ePravesh engine sends the transactional mail — application, payment and hall-ticket confirmations — natively via SendGrid or Amazon SES. The agent adds what the engine doesn't do: conversational replies to real questions, and recovery nudges. The engine confirms; the agent counsels.

It's an automatic follow-up to applicants who started but never submitted. Instead of a stalled form sitting unchased until the deadline passes, the agent sends timely, personalised reminders about the deadline and fee to the right segment — recovering applicants your team would never have had time to chase manually.

It forwards the genuine exceptions to your counselor with the full thread attached, rather than improvising an answer. Your staff step in only on the non-standard cases and see the whole context immediately, instead of copy-pasting the same fee and eligibility answers all day.

No. The Email Counseling Agent is an optional add-on, configured per institute. The admission engine handles forms, fees, payments, hall tickets, exams and merit lists natively — and sends its own confirmation emails — without the agent enabled. You add it when the inbox is what's slowing your cycle down.