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Policy of shipping your order :

It would be our endeavour to ship your order as early as possible. Normally any order in India will be shipped within 2 to 8 working days all over India. In case of any delays on account of any unusual circumstances we will notify you about the status of your order.
Educational CDs / DVDs will attract a flat shipping rate of Rs.50/-. Please NOTE for such CD / DVD products the prices are inclusive of the said shipping charge


Refund of Online Fee Payment :
When you fill online admission form/ exam form and make payment for it. It is assumed that you have verified course details and willing to take admission for the respective course. As per policy, money paid toward such registration is non refundable under any circumstances.


Out of stock Items :

In case of CD content is out of stock due to unavoidable circumstances we would inform you about it. In such case you have choice to get refund of book that you have order and is out of stock OR you can opt for the delayed delivery. In case of delayed delivery, your content will be shipped after as soon as it is available.


Order Cancellation:

  • In case if you placed the order by mistake and wish to cancel it then please write to us on order@ePravesh.com OR Call us on our customer service lines. For all the communication please always mention your Order ID.
  • If your order is not shipped before cancellation then we would refund entire order amount to you. Based on the mode of payment that you have used the refund will be credited to the appropriate instrument by deducting the appropriate service fees levied to us to complete your transaction.
  • If your order is shipped before cancellation then you need to courier the unopened shipment to our address. On receiving the shipment back to our centre we would refund your money after deducting the shipment & services fees levied to us while shipping your order.
  • Please note your shipment must be in the same condition as you had received it from the courier company. In case if it is found to be in damaged condition then bookshelf hold it rights to charge for the damage and not refund your money.
  • In case of digital contents order cancellation is not possible. You would not be able to cancel the order of digital contents purchased from the site.


Return Policy:

  • It will be always our endeavour to use appropriate packaging material while shipping your order. In case if you find your ordered content(s) is(are) damaged you need to contact us on complaints@contentshelf.co.in OR call us on our customer service lines. For all the communication please always mention your Order ID.
  • Incidents of damaged content(s) should be reported within 3 working days from the date of receiving the shipment.
  • In case of a genuine case of damaged content(s) we would issue a new shipment. In such case you would need to return the damaged material to us so that we would be able to send you a fresh shipment. All the courier / shipment / handling charges paid by you to return the material will be refunded to you.


Guarantee & Warranty :

We do not offer guarantees or warranties on behalf of the manufacturers of the items sold and shipped on Website


Jurisdiction :

Any disputes arising for the goods supplied under the cover of the invoiced order are subject to Pune jurisdiction only.


Splashgain Technology Solutions Pvt. Ltd.,
B 5, Soham Apartment,
Prabhat Road, Lane No 15,
Opp Symbiosis School
Pune 411004
India


Please Note that, this disclaimer/terms of service notification is subject to change without notice.

Copyright Notice
© Splashgain Technology Solutions Private Limited 2009-2015.
All rights reserved.

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